By Ellen Morgan
Published: Thursday, July 9, 2020
Updated: July 20, 2021 at 8:40 am
For the third year running, RAA Insurance customers have been recognised as South Australia’s most satisfied.
In an independent consumer survey by Australian research and financial comparison institution Canstar, RAA home and car insurance customers reported higher levels of product and service satisfaction than those of other eligible insurers.
For the second consecutive year, RAA Insurance received the Canstar award for Most Satisfied Customers – Car Insurer SA as well as the Canstar award for Most Satisfied Customers – Home Insurer SA. With more than 5000 home insurance and almost 9000 car insurance customers surveyed around the country, RAA Insurance ranked higher than 34 home insurers and 36 car insurers.
Customers rated their satisfaction based on a range of factors including value for money, customer service, comprehensiveness of cover and communication.
According to Canstar Group Manager, Research and Ratings Mitch Watson, the awards aimed to help consumers choose insurance for some of life’s biggest assets.
“This year RAA has for the third year running achieved the award for having the most satisfied customers in South Australia. It is pleasing to see a consistently high level of satisfaction amongst RAA’s customers in the areas of customer service and value for money,” Mr Watson said.
“The events of the past year have demonstrated the value of customer service in assisting customers through difficult and challenging situations.”
It’s a feat RAA is proud of, with members remaining at the forefront of the organisation over its lifespan. While maintaining the same valued expertise and trusted service through the decades, RAA has expanded its insurance offerings, now including everything from car, home and contents, to landlord and short stay, caravan, boat, motorcycle, and trailer insurance.
“Our entire RAA Insurance team is driven by a common goal to provide the absolute best service and protection for South Australians to cover their most important assets,” says David Russell, Chief Executive, RAA Insurance.
“To win these 2 Canstar awards, 2 years running is a major honour for RAA, and reflects how committed we are to providing outstanding service to our customers to ensure that we meet or exceed their expectations.”