In an independent consumer survey by Australian research and financial comparison institution Canstar, RAA home and car insurance customers reported higher levels of product and service satisfaction than those of other eligible insurers.

For the second consecutive year, RAA Insurance received the Canstar award for Most Satisfied Customers – Car Insurer SA as well as the Canstar award for Most Satisfied Customers – Home Insurer SA. With more than 5000 home insurance and 7000 car insurance customers surveyed around the country, RAA Insurance ranked higher than 32 home insurers and 30 car insurers.

Customers rated their satisfaction based on a range of factors including value for money, customer service, comprehensiveness of cover and communication.

According to Canstar Group Manager, Research and Ratings Mitch Watson, this year saw value for money and customer service as the main indicators for customer satisfaction.

“RAA was identified by its customers as the leader in South Australia in both of these areas, having also received the highest score on overall satisfaction by its customers.”

It’s a feat the company is proud of, with members remaining at the forefront of the organisation over its lifespan. While maintaining the same valued expertise and trusted service through the decades, RAA has expanded its insurance offerings, now including everything from car, home and contents, to caravan, boat, motorcycle, and trailer insurance.

“Our entire RAA Insurance team is driven by a common goal to provide the absolute best service and protection for South Australians to cover their most important assets,” says David Russell, Chief Executive, RAA Insurance.

“To win these 2 Canstar awards, 2 years running is a major honour for RAA, and reflects how committed we are to providing outstanding service to our customers to ensure that we meet or exceed their expectations.”