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Petrol station politeness 101

How many servo sins are you committing?

By Lauren Ferrone
Published: Tuesday, June 7, 2022

When it comes to driving, most of us know the unwritten rules on showing courtesy. But do you know the etiquette when it comes to refuelling your car? Here are seven reminders of petrol station politeness.

1. Slow down

Something tells us you’re not exactly rushing to shove dollars into the tank, but that doesn’t stop some motorists from pushing a little harder on the accelerator to secure their spot at a bowser.

It’s important to remember that many of the rules you follow on the road also apply at petrol stations, including giving way to pedestrians and following a speed limit.

According to RAA Senior Manager for Safety and Infrastructure Charles Mountain, if there is no signposted speed limit, stick to under 10km/h.

“Petrol stations can be risky for road users because they’re pedestrian hot spots and store large amounts of hazardous and flammable substances,” Mr Mountain says.

Go slow

Don’t travel over this speed, if there’s no signposted limit.

2. Get in and out

Speeding behind the wheel is off-limits but picking up the pace after you’ve filled the tank is courteous to fellow petrol patrons, particularly if there is a queue behind you.

While we don’t recommend you use this as practice for the City-Bay Fun Run by sprinting to pay for your fuel, prolonged browsing once inside the servo can cause delay for the people behind you at the bowser. Try to get in and out with minimal fuss.

Tip: If there is a long line of cars behind you, move your vehicle after you’re done at the bowser to allow other motorists to fill up. Depending on how busy the petrol station is, some allow people to move their vehicles from the pump to the parking bay before paying.

3. What’s your number?

“I’m at pump number… um, the one with the white car.” The attendant looks in the direction you’re pointing, only to see three white cars lined in a row.

We’re all guilty of forgetting to take a mental note of the pump number; however, avoid holding up the queue by paying attention to the digits printed on the bowser before heading inside. It’s also a good idea to know what you’ll be charged.

Colourful petrol pumps.
Can you spot the pump number? Image: Getty

4. Clean up spills

We’re told not to cry over spilt milk, but there’s no shame in shedding a few tears over spilt petrol, especially as the cost of fuel rises. Nevertheless, if you’ve made a mess, clean it up. Petrol that hasn’t made it inside your tank can pose a fire risk and cause slips and falls.

“To decrease the number of spillages at a petrol station, make sure you don’t overfill your tank and leave the nozzle in place for a few seconds once finished refuelling to allow for any residue petrol to leave the line,” Mr Mountain says.

You may not know that cleaning a fuel spill with water will thin the mixture, spread it further, and leave a lingering residue that increases the risk of fire.

Tip: Look for a plastic jug, usually found at each bowser, which is filled with a special absorbent solution to pour over the spill. If it’s a larger spill, inform the attendant.

5. Know left from right

Pulling up to the wrong bowser is an honest mistake but knowing the exact location of your fuel tank beforehand will save you trouble – and embarrassment.

The chance of colliding with another vehicle is higher if you’re having to reverse to manoeuvre your way around bowsers.

Another situation to avoid is stretching the fuel hose across your vehicle to reach the fuel tank. This position isn’t only awkward, but it can increase the chance of you spilling (and wasting) fuel, which can be dangerous and – you guessed it – costly.

Tip: look down at the petrol symbol on your dashboard and you may see an arrow pointing to either the left or right. This indicates which side your petrol tank is on.

6. Get off your phone

For those who are glued to their phones, it’s time to hang up – but not for the reason you may think.

While urban legend tells us using mobile phones at the pump could cause an explosion or fire, there hasn’t been any reported cases of this happening worldwide.

According to the Australian Transport Safety Bureau, a mobile phone has never caused a fire at a petrol station. The Bureau came to this conclusion after studying 243 petrol station fires worldwide between 1993 and 2004.

Woman in yellow using a smart phone while refuelling car.
Don’t use your phone while refuelling. Image: Getty

The myth likely came from some fires that started by static electricity, which were mistaken for phone use. We’ve all seen or felt a spark from clothing. If you’re wearing synthetic clothes in the dryness of winter, and are sliding in and out of the car, across the synthetic material of the car seat, you can build up a big static charge.

So it may not cause a fire but petrol stations prohibit the use of mobile phones at the pump to avoid distraction. As you’re dealing with highly flammable substances, it’s important to keep your focus on the task at hand.

7. Pull up to the farthest pump

Don’t pull up to the nearest pump when there are vacant bowsers in front. The unwritten rule is to drive to the farthest pump to allow others to fill up behind you. This can help to avoid creating a line or forcing other vehicles to manoeuvre around you.

Save on fuel

If you’re an RAA member, you can save 4 cents per litre on fuel at EG and Caltex Woolworths fuel and convenience stores across SA and Broken Hill.

Find out more

Do you have a question for our Road Safety team?

Speak to our experts.

Click here

Or call 8202 4517

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